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| Error #2032 on Video Playback |
Digging a little deeper with Fiddler uncovered a 404 error for a file called "textLayout_1.0.0.595.swz". This file does not exist on my Connections server.
Apparently it is common for the Adobe Flash plugin to reach out to Adobe's website for certain supporting localization and support files, but in our environment that wasn't possible so it attempted to find the file on the internal server instead.. Why these files weren't included with Connections is a good question that I never did get an answer to.
I was able to locate the missing file (textLayout_1.0.0.595.swz) on the Adobe web site at this URL: http://fpdownload.adobe.com/pub/swz/tlf/1.0.0.595/textLayout_1.0.0.595.swz
Once I had the file, I was able to follow the procedure documented in the following Connections Customization article to customize my Connections installation with the missing file: http://infolib.lotus.com/resources/connections/4.0/doc/en_us/ic4_p4.html#t_admin_common_customize_main
Then I tried again... and the problem persisted. Another fiddler trace revealed that the 404 had moved on to a different .swz file, though, so I repeated the process again for osmf_flex.4.0.0.13495.swz, then again for another .swz... and so on until I had added each of the following to my Connections installation:
Apparently it is common for the Adobe Flash plugin to reach out to Adobe's website for certain supporting localization and support files, but in our environment that wasn't possible so it attempted to find the file on the internal server instead.. Why these files weren't included with Connections is a good question that I never did get an answer to.
I was able to locate the missing file (textLayout_1.0.0.595.swz) on the Adobe web site at this URL: http://fpdownload.adobe.com/pub/swz/tlf/1.0.0.595/textLayout_1.0.0.595.swz
Once I had the file, I was able to follow the procedure documented in the following Connections Customization article to customize my Connections installation with the missing file: http://infolib.lotus.com/resources/connections/4.0/doc/en_us/ic4_p4.html#t_admin_common_customize_main
Then I tried again... and the problem persisted. Another fiddler trace revealed that the 404 had moved on to a different .swz file, though, so I repeated the process again for osmf_flex.4.0.0.13495.swz, then again for another .swz... and so on until I had added each of the following to my Connections installation:
- framework_4.0.0.14159.swz
- osmf_flex.4.0.0.13495.swz
- rpc_4.0.0.14159.swz
- sparkskins_4.0.0.14159.swz
- spark_4.0.0.14159.swz
- textLayout_1.0.0.595.swz
Once all of these .swz files were hosted locally within my Connections installation, the Media Gallery started playing video normally!
Happy Portalling!
Note: Your particular Connections Media Gallery Video Player (sn_media_video_player) may require different versions of these .swz files, but a little searching on the Adobe site should help you find the ones you need.
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